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Moli
31-05-2006, 02:10 PM
I ordered a big scratch pole from the net, it was an extra £10 for delivery which I didn't mind...Got a phonecall this morning, as we live in the Highlands of Scotland delivery is £30....We don't live in the Highlands! but they say we do!!!:mad: Now the firm I bought the pole from is looking for a cheaper carrier....:roll:
Mags
31-05-2006, 02:13 PM
:shock: What a cheek!! Where is the pole being despatched from Moli?
Moli
31-05-2006, 02:15 PM
Somewhere in England Mags...
Mags
31-05-2006, 02:18 PM
They have no right to charge you extra as it wasn't stated in their delivery terms Moli.....
Moli
31-05-2006, 02:21 PM
It did say delivery would cost more to the Higlands of Scotland, but we do not live in the Highlands!!I have a good mind to cancel the bloomin' thing, although its not the suppliers fault...
yola
31-05-2006, 02:45 PM
Moli - you've every right to be annoyed. However it's the supplier's responsibility to stick to their terms and conditions and if necessary to take a hit on their profit and supply for the price arranged.

I know if we mis-quote to a client who subsequently places the project with us, and then we discover WE'VE got the estimate wrong - we have to swallow the difference - the client will jsut say 'tough' . . . and I would too!!!!!
Donna
31-05-2006, 02:47 PM
If you can prove you dont live in the Highlands then you shouldnt pay Highlands delivery charges - simple as that!!!
Moli
31-05-2006, 02:47 PM
The supplier is tryoing to find a cheaper carrier Yola.....But as we have paid for the pole and got a receipt its their problem...
Moli
01-06-2006, 11:21 AM
Success!! The supplier has foind a courier who will deliver it for £9.99! Can't understand why the other one wanted £30 though!!So my boys should have their new pole tomorrow...:D
Naomi
01-06-2006, 11:33 AM
Yay that's brill!!! :D
Mags
01-06-2006, 11:50 AM
Glad they sorted it out for you Moli!
Hreow
01-06-2006, 03:52 PM
And the required call for photos to prove they are, or tails disappearing in the distance, if not. :grin:
dandysmom
01-06-2006, 08:54 PM
Good for you, not knuckling under or cancelling the order!! Hope the cats love it...pics!
Fran
01-06-2006, 10:45 PM
Great news Moli! Looking forward to the piccies :p
Moli
01-06-2006, 11:03 PM
I will probably need a degree to make it up!