Sooo Livid

[Mistleto's-mum]

Cpc Who dealt with chester and now Tabby have sent Tabby's ashes to us by Royal mial special delivery.
Well the stuid person at Royal mail delivered our Tabby to the wrong address and put a card in as they were out!!!!!!
We got the tracking no from Cpc but the complaints person at Royal Mail have told us any one with that card can take Tabby.
He told my mum she is not allowed to go to the sorting office with is at the back off us as she dont have a bank statement or the card.
She has a Passport as i.d.
We are so upset, our little girl is in the building behind us and we cant even get her.
Mum is ringing the manager of the sorting office at 6 am to find out what the hell is going on.
How stupid are Royal mail, we live behind them!!!!
If we cant get her then she is going back to cambridge for Cpc to resend her out again.
All i want is for our girl to be home where she belongs.
Is that really too much to ask for???

[Mistleto's-mum]

Sorry if this is in the wrong place x

[Elaine]

So sorry to read this Louise, I know just how upsetting this can all be only too well.
Can I ask, did the Cpc address the item correctly? If so, then the responsibility lies with Royal Mail. A passport and a utility bill in your mum's name should be more than enough to claim the package. I'd get onto their Customer Services first thing.
Any one with the card CAN NOT pick Tabby up, it MUST be the addressee and they must provide proof of who they are and their address, the fact that the postie has put the card through the wrong door makes it their error that they should address and make amends.

[angieh]

I am so sorry - this is a very sad and upsetting time as it is for you and this just makes it so much worse. I do so hope you can get Tabby back home very soon. ((((HUGS))))

[dandysmom]

What a dreadful messup, I'd be livid too. I'm so sorry and hope you can get a sensible response from someone and get Tabby home.

[Mistleto's-mum]

Thank you both soooooo much.
Mum is phoning the manager at 6am so i will update once she has spoke to them.

Thank you so much xxxxxxxxxxxx

[cats' staff]

How rotten. I live near Cambridge so I don't suppose it is any help but I could collect Tabby and send her to you but it does sound as though it is Royal Mail that are the problem.

[Mistleto's-mum]

Originally Posted by cats' staff

How rotten. I live near Cambridge so I don't suppose it is any help but I could collect Tabby and send her to you but it does sound as though it is Royal Mail that are the problem.

Thank you for your offer to help but Tabby is at the sorting office behind us!! xxxx

[cats' staff]

Originally Posted by Mistleto's-mum

Thank you for your offer to help but Tabby is at the sorting office behind us!! xxxx

Sorry- I meant if she gets returned through their incompetence- hope it doesn't come to that though!

[Mistleto's-mum]

Originally Posted by cats' staff

Sorry- I meant if she gets returned through their incompetence- hope it doesn't come to that though!

Thank you, thats very kind of you.
I hope it doesn't come that too.

Thank you once again xxxx